Refund policy

Website: https://www.roamnest.homes/

At Roamnest.homes, we believe that comfort begins with the little moments of relaxation at home. Our collection of women’s pajamas and one-piece sleepwear is designed to provide softness, comfort, and effortless style for restful evenings, peaceful nights, and cozy personal time.

We are committed to creating a dependable shopping experience by offering carefully selected sleepwear products and transparent customer service procedures. This Return and Refund Policy explains the conditions, requirements, and process for requesting returns, exchanges, or refunds for purchases made through Roamnest.homes.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, the following conditions must be satisfied:

  • The product must be unused, unworn, and in its original condition.
  • Sleepwear items must remain clean, unwashed, unstained, and free from signs of wear.
  • Original tags, packaging materials, and included accessories must be maintained.
  • Customers must provide valid proof of purchase, such as an order number or purchase confirmation.

Because pajamas and one-piece sleepwear are personal apparel products, customers should inspect sizing, fabric, color, and product details before wearing or washing the item.

2. Sleepwear Product Requirements

Roamnest.homes carefully prepares each garment before shipment. Customers understand that textile products may naturally have certain characteristics, including:

  • Slight differences in fabric texture;
  • Minor variations in color caused by lighting or screen displays;
  • Small differences in stitching or finishing;
  • Natural characteristics of different textile materials.

These normal variations are not considered product defects.

3. Items Not Eligible for Return

Returns may not be accepted for:

  • Items returned after the 30-day return period;
  • Pajamas or one-piece sleepwear that have been worn, washed, or altered;
  • Products with stains, odors, makeup marks, or other signs of use;
  • Items missing original packaging or tags;
  • Products returned without prior authorization;
  • Final-sale products where return restrictions are clearly disclosed.

4. Return Request Process

Customers who wish to request a return should contact our customer service team:

Email: [email protected]

Please provide:

  • Full name;
  • Order number;
  • Product name;
  • Reason for return;
  • Photos or additional details if the product has a quality issue.

Our customer service team will review your request and provide return instructions after approval.

Customers should not ship products back before receiving return confirmation. Unauthorized returns may result in processing delays or may not qualify for refund consideration.

5. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The wrong item was delivered;
  • The product arrived damaged;
  • The item has a verified manufacturing defect.

If Roamnest.homes determines that the issue resulted from our fulfillment process, we will review the situation and provide an appropriate solution.

6. Refund Process

Once returned merchandise has been received and inspected, Roamnest.homes will notify the customer regarding refund approval.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing will begin within a reasonable business timeframe.
  • The final posting time may vary depending on banks, credit card companies, and payment providers.

Shipping fees are generally non-refundable unless the return resulted from an error caused by Roamnest.homes.

7. Damaged, Defective, or Incorrect Orders

Customers should inspect their packages immediately after delivery.

If an order arrives with:

  • Damaged merchandise;
  • Incorrect items;
  • Missing products;
  • Confirmed quality issues;

please contact us within 7 days after delivery.

Please provide:

  • Order information;
  • Description of the issue;
  • Clear photos of the product and packaging.

We will carefully evaluate the situation and provide a suitable resolution.

8. Exchanges

Customers requesting exchanges should contact our support team before returning any item.

Exchange approval depends on:

  • Availability of replacement products;
  • Condition of the returned item;
  • Reason for exchange.

9. Kentucky Legal Compliance

This Return and Refund Policy is governed by applicable laws of the Commonwealth of Kentucky. Roamnest.homes strives to maintain fair and transparent return procedures consistent with applicable consumer protection requirements. Kentucky consumer protection laws generally address unfair or deceptive acts in trade and commerce, and businesses must operate consistently with applicable requirements.